Welcome to Lizzy Clothing World! We appreciate your business and want you to be completely satisfied with your purchases. This Refund Policy outlines our procedures and guidelines for refunds, ensuring a seamless experience for our customers.
1. Introduction
At Lizzy Clothing World, our goal is to provide high-quality clothing and accessories that meet your expectations. However, we understand that sometimes items may not fit perfectly or meet your style preferences. This policy is designed to help you navigate returns and refunds efficiently.
2. Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- Condition: Items must be unworn, unwashed, and in the original packaging with all tags attached.
- Timeframe: Requests for refunds must be made within 30 days of the purchase date.
- Proof of Purchase: A valid receipt or order confirmation email must accompany your return.
3. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Gift cards
- Final sale items marked as non-returnable
- Intimate apparel and swimwear (if the hygiene seal is broken)
4. How to Initiate a Refund
To initiate a refund, please follow these steps:
- Contact Customer Service: Reach out to our customer service team via email at support@lizzyclothingworld.com or call us at +2349026414485. Please provide your order number and a brief description of the reason for your return.
- Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
- Shipping the Item: Pack the item securely, including all original packaging and tags. Write the RAN on the outside of the package and ship it to the address provided in the return instructions.
4.1 Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item sent, defective product). In such cases, we will provide a prepaid shipping label.
5. Refund Processing
Once we receive your returned item, we will inspect it to ensure it meets our refund criteria. You will be notified via email of the status of your refund.
- Approved Refunds: If your return is approved, your refund will be processed within 7-10 business days, and the credit will be applied to your original payment method.
- Denied Refunds: If your return does not meet our criteria, we will notify you and, if possible, ship the item back to you at your expense.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as described above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within 7 days of receipt. We will either replace the item or issue a full refund, including shipping costs. To facilitate this process:
- Document the Damage: Take clear photos of the damaged item.
- Contact Customer Service: Email us with your order number, a description of the issue, and the photos.
8. Order Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing your order. Once an order has been processed or shipped, we cannot guarantee cancellation.
9. Special Promotions
During special promotions, additional terms may apply to returns and refunds. Please check the details of the promotion for any specific refund guidelines.
10. Contact Us
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to reach out to us:
- Email: support@lizzyclothingworld.com
- Phone: +2349026414485
11. Changes to the Refund Policy
Lizzy Clothing World reserves the right to modify this Refund Policy at any time. Any changes will be reflected on this page, and we encourage customers to review it periodically for updates.
12. Conclusion
Thank you for shopping at Lizzy Clothing World. We value your satisfaction and strive to provide an enjoyable shopping experience. We hope our Refund Policy helps clarify the process for returns and refunds, and we appreciate your understanding and cooperation.